Microsoft’s Zune Device Diagnostic Tool

Posted by Susan on 12/20/07

The Zune Diagnostic Tool compiles data to help Product Support Services diagnose Zune USB and wireless sync connection problems.

System Requirements - Supported Operating Systems: Windows Vista; Windows XP Service Pack 2 (Windows XP users must have Service Pack 2 or higher.)

Instructions
Download this tool and run it on the PC.
1. Open the Zune software.
2. Run the ZuneDevices.exe tool.
3. Connect the device and wait for any errors to be displayed.
3a. For USB connections, look for the device to appear in device manager under portable devices. There may be a yellow exclamation mark next to the device.
3b. For wireless connections, use Settings->Wireless->Sync Now on the device and wait for the device to display an error, usually one to two minutes after displaying "Connecting to PC".
4. Disconnect the device. For wireless connections, click the Cancel or Ok button.
5. Click on the Report tab of the tool, then click "Save As" and save a copy of the report text for analysis.
6. Send the report text file to Product Support Services.

Source: Microsoft via ClicZune

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Filed under: Zune Software

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6 Responses for "Microsoft’s Zune Device Diagnostic Tool"

kaseyart December 20th, 2007 at 4:51 pm 1
hmm that’s interesting. I guess it shows MS wants to check out all the issues people might have. Hope it helps
Heatwave316 December 20th, 2007 at 5:59 pm 2
I am all about continous improvement. Hopefully, what they learn will drive future firmware updates.
FatalFlaw December 20th, 2007 at 9:29 pm 3
Very cool, you really don’t see Apple doing anything like this. Good stuff, Microsoft.
kaseyart December 20th, 2007 at 10:50 pm 4
Yes, that is one reason I like the Zune. I mean hell the new firmware is already to 2.3 right? Just tells me MS is doing what they can to get issues taken care of.
Antonio December 21st, 2007 at 3:37 am 5
I take one day off to hang out with the family and i miss this tip too.

i need to get on my game.

Bookmarked, Thank you.
sinizter December 21st, 2007 at 10:26 pm 6
Antonio, nothings gonna run away. It’ll just take a bit of time.

Plus, Chris always does that weekly re-cap, so you can always check out what you missed at the end of the week.

You’re allowed to have a life.