Comments on: Zune Wireless Sync Problems

By: kaseyart

kaseyart — Mon, 10 Dec 2007 15:49:47 +0000

Thanks for the info. Hopefully this will help a lot of people.
I had the same issue with the tech support when I called about my 360 I have. Had no idea what they are talking about.

By: doogald

doogald — Mon, 10 Dec 2007 15:27:33 +0000

That was a pretty esoteric problem. Tech support can be difficult thing to do, even for the best at it. I’ve spent hours - days - trying to solve some problem, going at it one thing at a time, but sometimes you just get inspired to try something that seems silly but that ends up working.Simply put, it’s impossible to train your support technicians to fix a problem that nobody has encountered yet, or just a few people have encountered, but that nobody has been able to determine what it is that they have in common which may be causing the problem to appear. You have done a great thing by making this post, and I’d encourage you to pass it along to Microsoft’s tech support, as they may be able to help somebody else in the future. But go a bit easy on the tech support guys in this case; if we knew what caused buggy features before they happened we’d have no buggy features in the first place.

By: Antonio

Antonio — Mon, 10 Dec 2007 03:05:57 +0000

tech support haha.

everyone needs a good geek in their life. It’s like being related to a mechanic or lawyer, priceless.

By: sinizter

sinizter — Mon, 10 Dec 2007 02:59:34 +0000

Haha. Tech support. What a joke.

I don’t think that I’ve ever met a knowledgeable tech support staff. I’m sure there are some out there…just haven’t come across any yet.

Glad that you eventually solved your problem though. Poor Chris.

By: Austin

Austin — Sun, 09 Dec 2007 22:55:19 +0000

i had the same problem with apple when i had my ipod classic they really don’t know what they’re talking about